15 Years of Design ExperiencE
PortFolio
HUBSPOT
Group strategy
I partner with engineering and product to craft a strategic vision for our group that aligns with the overall HubSpot company goals. As a key contributor to retention rates, our team is critical for ensuring users are able to activate and see value quickly.
Cross-product collaboration
With a company at this scale, siloes are easy to come by. I work to connect with leaders across groups and understand how we can work better together, helping to launch features in more impactful ways.
Customer advocate
I work to connect the team triads across our group on understanding our customer's needs, jobs to be done, and goals. Through reporting on customer research, field research, and product usage data, I help teams to be a true voice of the customer.
RingCentral
Team leadership
Focusing on leading by example, I trial processes and new tools first and work with my team to up-skill. I find key strengths in each team member and define priorities and goals that suit each individual to make for an efficient team that is set up for growth and success.
Key feature development
I worked directly on over 20 features in 15 months that had direct impact for customers and business. I collaborated closely with development and product to create features with all involved in the process from end-to-end.
Process improvement
I worked in tandem with key team members across the UX, product, and engineering organization to ensure our processes were consistent and repeatable, offering improvements and fixes when they are not. During my time, I increased my team's reporting in Jira to give better pictures of productivity to leadership.
NextERA Energy
Design system management
One of the largest impressions I made on NextEra was the creation of an Enterprise Design System (EDS). After creating the initial design assets, I lobbied the IT lead team to give me budget to hire a development team. The team and I worked to create a functional system in Storybook for React and Angular in under 6 months.
Key initiative design
I led the design of an enterprise-wide mobile app that enabled the HR and Marketing teams to reach employees easily on their mobile phone. The app launched with high usage and positive feedback across employees, having a lasting impact due to the onset of Coronavirus creating a higher need for employee engagement.
Team and project leadership
I worked leading the design and implementation of ServiceNow for both HR and IT. I managed a team of designers and developers, ensuring consistency across products and working as a bridge between the teams to reduce duplicate work for development.
Scribble LIve
Contractor management
With the addition of a new platform that managed agencies and contractors to our portfolio, I led the way in integrating our workflow into the new platform, Visually. I worked with clients and our own contractors to manage work effectively and showcase the product.
Scope of work definition
A key part of the business was developing accurate proposals for clients. During my time, I crafted over 50 SOWs for clients and helped to win the two largest proposals for the business from 2 Fortune 500 companies.
Process improvement
A key initiative I worked on was properly estimating work to correctly price projects for clients using Services. I ran two workshops with the team to use 'planning poker' to gather estimates and create a guide for account managers to estimate price with.
Ion Interactive
Team training and development
During my time, I trained 5 new designers on our platform and best practices. I created a 90 day plan for all new employees to mark key milestones to meet. I developed multiple templates for providing client feedback, checklists for QAing of design work for clients, and effective best practices that are still in use by the company today.
Key product differentiators
In early 2014, ion's portfolio of templates was filled with only landing pages. As the business transitioned, I spent my first year leading the design and production for over 50 'Quick Start' templates, working with engineering to develop key new features, such as animations and full-page features, to differentiate our product from the market.
Code and software improvements
The development of CSS themes was a pain point for ion's front-end developers, often taking 12 or more hours to code. I focused on making key improvements to the process, transitioning the code to a CSS pre-processor and utilizing variables and mix-ins to decrease the workload, decreasing the time by 58%.